Ethan’sToySet Refund & Return Policy

Last updated: October 4, 2026

30-Day Money-Back Guarantee

We want you to be happy with your purchase from Ethan’sToySet. If you change your mind, you can request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, the item must be unused, undamaged, and in its original packaging, with all included parts and accessories. You’ll also need your order number or other proof of purchase. Our guarantee covers the price paid for eligible returned items and applicable tax. Original delivery charges and return postage are not refundable for change-of-mind returns, except where required by law. We do not charge a restocking fee.

These conditions do not limit your rights for faulty, damaged, incorrect, or misdescribed goods, or other rights provided by applicable law.

How to Start a Return

Email support@ethantoyset.com within 30 days of delivery. Include your order number, the item you want to return, and whether you are returning it because you changed your mind or because there is a problem.

We’ll review your request and provide the return address and instructions. Please contact us before sending anything back, and use the address we provide. Do not send returns to the address on the original shipping label unless we specifically instruct you to do so.

For our voluntary 30-day return guarantee, please send the item within 14 days after we provide return instructions. After shipping it, email us the tracking number or proof of postage. We recommend a trackable service and keeping your receipt until the return is complete. Returns sent without contacting us may be delayed or difficult to identify; this does not remove any statutory return rights.

Order Cancellations

To request a cancellation, email support@ethantoyset.com as soon as possible with your order number. If your order has not shipped, we will cancel it and issue a full refund. If it has already shipped, you may request a return after delivery under this policy. Any additional cancellation rights under applicable law still apply.

Refunds

Once the returned item is received and inspected, we’ll email you to confirm whether your refund is approved. If we decline a return under our voluntary guarantee, we’ll explain why.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to show the credit in your account.

For eligible change-of-mind returns, we refund the amount paid for the returned item and applicable tax. Original delivery charges are not refunded unless required by law. For faulty, damaged, incorrect, or misdescribed items, we will provide the remedy and cover the costs required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, missing parts, or different from what you ordered, email support@ethantoyset.com promptly with your order number and a description of the problem. Photos of the item and packaging are helpful where available.

We’ll work with you to arrange an appropriate replacement, refund, or other remedy. If a return is needed because of a confirmed product fault or an error on our part, we’ll arrange or cover reasonable return shipping costs. Please contact us before paying for return shipping so we can provide instructions.

There is no five-day cutoff for reporting defects. The 30-day change-of-mind period does not replace any longer rights you have under applicable law. Stop using a toy if you believe it may be unsafe.

Late or Missing Refunds

If we have confirmed your refund but you cannot see it, check your payment account and contact your bank or payment provider about processing times. If you still need help, email support@ethantoyset.com and we’ll check the refund status.

Sale Items and Gift Cards

Sale items are eligible for returns under the same conditions as regularly priced items. Refunds reflect the amount actually paid.

If we offer gift cards, they are non-refundable except where required by law. Purchases made using a gift card are refunded to the original gift-card balance where supported.

Exchanges

If you would like a different product, contact support@ethantoyset.com. For change-of-mind exchanges, you can return the eligible item for a refund and place a separate order for the product you want. Replacement arrangements for damaged, defective, or incorrect items will be handled directly with our support team.

Return Shipping

For change-of-mind returns, you are responsible for return postage and arranging shipment. We do not provide prepaid labels for these returns. The return address and instructions will be provided by email.

For confirmed defects, incorrect items, or errors on our part, we will arrange or cover reasonable return shipping costs as described above. Different rules may apply where required by law.

Incorrect Addresses or Failed Delivery

Please check your shipping address before placing an order. If you notice an error, contact us immediately. We will try to correct it before shipment, but changes may not be possible once the order ships.

If a package is returned because of an incorrect or incomplete address supplied at checkout, we’ll contact you to arrange the next step. If you choose reshipment, we may ask you to pay the additional shipping cost after explaining it to you. Any refund will be handled according to the circumstances and applicable law. You will not be charged to correct a delivery error caused by us.

Packages Marked Delivered but Not Received

If tracking says your order was delivered but you cannot find it, check around your delivery location and with household members, neighbors, or building staff. Contact the carrier and email support@ethantoyset.com with your order number so we can help investigate.

We will review the tracking information and available delivery evidence with you and determine an appropriate resolution. A delivered scan alone does not automatically close your claim. Your statutory rights do not depend on purchasing shipping insurance.

Customers Outside the United States

We primarily serve U.S. customers. Where we accept international orders, mandatory local consumer rights continue to apply and take precedence over conflicting parts of this policy.

For eligible UK and EU online purchases, you generally have 14 days after delivery to notify us that you wish to cancel, followed by 14 days to send the goods back. Reasonable inspection is permitted; the unused-item and original-packaging conditions of our voluntary guarantee do not override statutory withdrawal rights. A lawful deduction may apply for handling beyond what is needed to establish the goods’ nature, characteristics, and functioning.

For a qualifying withdrawal of the whole order, we refund the purchase price and standard outbound delivery charge. Additional costs for premium delivery are not refundable. You pay direct return postage for a change-of-mind withdrawal where permitted and properly disclosed. We issue the refund within the applicable legal deadline, generally within 14 days of cancellation notice, but may withhold it until we receive the goods or evidence of return, whichever is earlier, where the law permits. Rights relating to faulty goods remain separate.

Contact Us

Ethan’sToySet
Website: https://ethantoyset.com
Email: support@ethantoyset.com